── CRAFTSMANSHIP & MATERIALS ──
Q: What materials are Metal Geek DIY kits made from?
A: Superior metals for precise assembly. Our DIY metal mechanical models and 3D metal puzzles are precision-crafted using high-grade stainless steel, brass, and copper. Each part is laser-cut with high precision to ensure perfect interlocking and smooth mechanical movement without loose fittings.
Q: Do I need glue or soldering to build these metal models?
A: No glue or soldering required! All our 3D metal puzzle kits are designed with tab-and-slot joint engineering or precision screw-and-bolt assembly. Everything snaps or screws together securely using standard craft tools.
Q: Are tools included in the package, or do I need my own?
A: Basic assembly tools are included. Every kit comes with essential assembly tools (such as mini screwdrivers and tweezers). For advanced models, we recommend using a pair of precision needle-nosed pliers and wire clippers for optimal bending and cutting comfort.
── ASSEMBLY & REPLACEMENT PARTS ──
Q: How difficult are these metal kits? Are they suitable for beginners?
A: We offer levels from beginner to master builder. Each product page lists a difficulty rating (from 1 to 5 stars). Beginners can comfortably start with our 1-2 star models, while experienced geeks will enjoy the challenge of our intricate 4-5 star mechanical engines.
Q: What should I do if I accidentally break or lose a small metal part?
A: We offer Free Spare Parts Replacements! We know metal tabs can sometimes snap during tight bends. If you break or lose any piece while assembling, simply contact our support team with your order number and part ID. We will ship standard replacement parts to you completely free of charge.
── SHIPPING & LOGISTICS ──
Q: Do you ship worldwide? How long does shipping take?
A: Yes, we ship globally with tracking. Orders are typically processed within 1–3 business days. Standard international shipping takes approximately 7–15 business days depending on your location. You will receive a tracking link via email as soon as your package dispatches.
Q: Will there be any customs or import taxes for international orders?
A: Most packages clear customs smoothly. Our packages are declared in full compliance with local customs laws. In rare cases where customs fees or VAT apply based on your local regulations, customers are responsible for these charges.
── WARRANTY & RETURNS ──
Q: What is your return policy?
A: 30-Day Hassle-Free Guarantee. We want you to love your metal building kit. If you are not satisfied with your purchase, you may return the item in its original, unopened packaging within 30 days of delivery for a full refund or exchange.
Q: What if my package arrives damaged or missing pieces?
A: 100% Satisfaction Warranty. If your order arrives with damaged box contents or missing sheets, contact us at [email protected] with photos of the issue, and we will issue an immediate replacement or full refund.