Returns and Refund Policy| MetalGeekDIY

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Conditions (Crucial) To be eligible for a return, your item must be in the same condition that you received it:

Unused and Unfilled: For safety and resale reasons, we cannot accept returns for lighters that have been filled with fuel or show signs of ignition.
Original Packaging: The item must be in its original packaging, including all accessories, flints, and gift boxes.
Pristine Condition: No scratches or signs of wear on the CNC-machined surface.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [email protected] so that we can evaluate the issue and make it right.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Please remember it can take some time for your bank or PayPal to process and post the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected]. Our support team will provide you with the specific return instructions and the nearest return center address based on your location.

Please note: Due to international shipping safety regulations, all returned items must be completely empty of fuel and flints.

Shipping returns

To return your product, please first contact our support team at [email protected]. We will provide you with the specific return instructions and the nearest authorized return center address based on your location.

Important Safety Note: Due to international shipping safety regulations, all returned mechanical items must be completely empty of fuel and flints. We cannot accept or process returns that contain flammable materials.

Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning items over $50, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

Returns and Refund Policy